Terms of purchase
Payment
Klarnan maksutavat
Yhdessä Klarna Bank AB:n (julk.) kanssa (päätoimipaikan osoite Sveavägen 46, 111 34 Tukholma, Ruotsi) tarjoamme seuraavia maksutapoja, joissa maksu tehdään suoraan Klarnalle:
- Lasku: maksuaika on 30 vuorokautta tuotteiden toimituksesta. Klarna-laskun ehdot ovat saatavilla täällä
- Joustava erämaksu: voit maksaa ostoksesi joustavasti kuukausierissä, joiden suuruus on vähintään 1/100 velan määrästä (kuitenkin aina vähintään 5,00 EUR mukaan lukien korko jäljellä olevalle velalle).
- Kiinteä erämaksu: voit valita kassalla eri kuukausierävaihtoehdoista. Erät pienenevät kuukausittain sitä mukaa, kun maksamatta oleva luottosumma pienenee.
- Kampanjalasku: jos oston yhteydessä on tarjottu mahdollisuutta pidennettyyn 1–3 kuukauden maksuaikaan aloitusmaksua vastaan (esim. “Osta nyt, maksa helmikuussa”), voit maksaa ostokset kampanjalaskun ehtojen mukaisesti.
Joustavan erämaksun, kiinteän erämaksun ja kampanjalaskun ehdot löydät täältä ja vakiomuotoiset eurooppalaiset kuluttajaluottotiedot täältä
Löydät lisätietoa Klarnasta täältä ja Klarnan käyttöehdot täältä
Klarna käsittelee henkilötietojasi soveltuvan lainsäädännön ja Klarnan tietosuojaselosteen mukaisesti.
The invoice is sent to you via e-mail, so be sure to check that your address is correct.
For information about your payment contact Klarna via klarna.com/sv/kundservice
Retail customers Norway:
A warm welcome to our Norwegian site: https://www.fannymichel.no/
Retail customers Sweden:
A warm welcome to our Swedish site: https://www.fannymichel.se/
Ordering
Orders are binding. You must be over 18 years old to order. All prices include VAT.
Personal information
Personal data is handled confidentially and used only to send the order. Data will not be passed to any third party.
Customer service
info@fannymichel.se
If you have any questions you are welcome to contact us at info@fannymichel.se
If you’ve never purchased from us in the past and feel unsure about anything, do not hesitate to contact us! We are more than happy to help you! We highly value our customers and therefore go the extra mile to ensure that you will be satisfied.
Do you have questions about the assortment in our stores you are welcome to call there.
Gothenburg: 031-130021
Stockholm: 08-14 15 90
Please note that they only respond to questions about the stores.
Delivery
We deliver within Sweden, Norway and Finland. The orders are sent from our warehouse in Sweden.
Our delivery time to Finland is usually 2-6 business days from the date we received your order due to the customs.
We ship with PostNord. An order confirmation is automatically sent via e-mail.
If a delivery delay occurs we will notify you via e-mail. You always have the right to cancel the order if a delivery delay occurs. We always do our best to fulfill your order. There may be circumstances that make it impossible to complete the order, for example, when our supplier cannot meet his commitment to us. Compensation is not paid by fannymichel.se in events of a delivery delay.
Shipping
11 €
Returns, complaints and exhange:
You have the right to exchange or return the goods for 14 days from the date you received the package.
This provided the goods are in resale condition. You can of course try the goods to ensure that they fit, but be careful with makeup, perfume etc. Shoes should only be tested indoors. All labels and original packaging, such as shoeboxes, should be sent back. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar from the original product).
When you use our pre-paid return label, you will be charged 9,9 € for return shipping.
We are only responsible for returns that have been sent to us with our return label.
If the label is missing you can always contact our customer service at info@fannymichel.se.
You are responsible for ensuring that the return is packed properly. Items that have not arrived or that have been damaged due to inadequate packaging is not refunded.
We strive towards that the representation of the products in the webshop should be as close to reality as possible. We cannot guarantee that all pictures accurately reflect the true appearance. For example, we cannot guarantee that the proportions and colors displayed in the webshop exactly reproduces the garments actual proportions and colors. How colors are reproduced depends on your monitor, your graphics card and other settings of your device.
Should we receive a returned item that is not an approved one, we reserve the right to send the item out again and charge the customer 20 € or register the amount as a credit.
Exchange:
If you wish to exchange an order/item simply place a new order. When you make an exchange, the return charge is on us when using our return label.
If you have any questions you can contact us at info@fannymichel.se or read the FAQ.
We will process your return within 7 business days from the time we receive it.
Complaint:
To address a complaint we require a written description via e-mail, your order number and an image describing the reason for the complaint, sent to info@fannymichel.se to get more information.
Should the package be damaged on arrival, please contact us directly at info@fannymichel.se before opening the package.
We cannot guarantee that a complaint will be approved unless these references are followed.
Should we receive a product in return that is not an approved complaint, we reserve the right to resend the goods and charge the customer 20 €.
Unclaimed packages:
If we receive unclaimed packages from PostNord we reserve the right to charge you 35 € to cover the costs for the unclaimed package.
Care instructions:
Keep your jewelry free from dirt, cosmetics, hair spray and perfume. Avoid water and harsh chemicals.
The use of fabric softener on clothes can affect its structure, shape and color. This is done at your own risk.
Same goes for the use of stain removers on all of our goods.
Jeans are recommended to wash as rarely as possible as they do not have the same need for washing as other garments. They are preferably aired to keep fresh. However, if you want to wash them, you can do so, but no more often then about every fourth to sixth use.
We reserve ourselves for possible printing errors.
Org.nr. 556769-4889