Contact / FAQ

Customer service:

info@fannymichel.se
We answer emails within 48 hours during business days, but usually much faster than that!

 

FAQ:

• Our store

If you have questions regarding range, products, or anything else in our physical store, please contact the store directly. Click here!

• Are you looking for an item in the shop but cannot find it?

The product is unfortunately out of stock. Feel free to follow us on Facebook and Instagram where we post immediately when new deliveries arrive.
There may be one left in our physical store in Gothenburg. Feel free to call the Gothenburg store and ask if they have in stock. You can find the phone number here.

• Do you have questions about your invoice/partial payment?

For questions about your invoice or your partial payment account (not product questions), we refer to Klarna. You can find their customer service here.
You can always find your invoices if you log in to your Klarna account.

• Do you have questions regarding your delivery?

You can track your order via the link that you received in your delivery email. The email may land in your spam folder, so check there as well.

• Have you not received your SMS notification?

You can use the PostNord tracking number from the delivery email to collect your parcel.

• How do I make a return?
  

To make a return, you use the return slip that comes with the package.
When you use our return label, you will be charged 9,9 Euro for return shipping.

• What do I do with my invoice payment when making a return?

We will register your return within 7 business days of receiving it. Klarna will then send you an updated invoice via email. You can also see your updated invoice if you log in to your Klarna account.
You can contact Klarna to tell them that you have made a return. Your invoice will then get paused until your return is registered by us.

• How do I make an exchange?

To make an exchange - place a completely new order in the web shop, then fill in your first order number and your name on the return slip. Write your new order number on the lower half of the return slip.
You will find all info on your return slip and in our terms of purchase.

• How do I make a complaint?

To address a complaint we require a written description via e-mail, your order number and an image describing the reason for the complaint, sent to info@fannymichel.se to get more information.
Should the package be damaged on arrival, please contact us directly at info@fannymichel.se before opening the package.

• Can I make a return in on of your stores?

Yes, you can. But you must first email us at info@fannymichel.se to get a valid return number.

• How long is your delivery time?

We have a 2-6 business days delivery time, but we always ship as soon as possible!

• Can I change/cancel an order?

Unfortunately, this is not something you can do yourself. Contact us at info@fannymichel.se and we can help you if your order has not yet been processed.

• I have not received any order confirmation?

Once we have received your order, a confirmation will be sent automatically to your email address. Always make sure to double-check that your email address is correct. This is the most common reason for missed order confirmations. It can also end up in your spam folder.
If you have not received your order confirmation within 24 hours, please contact our customer service at info@fannymichel.se

• I have not received an invoice?

Your invoice will be emailed to your email address when your order is being sent from us. Always make sure to check that your email address is entered correctly, this is the most common reason for missing invoices.
You can always find all your invoices by logging in to your Klarna account.